If you have any concerns about the item you received, follow the steps below:

1. Check the item’s description:

Compare the item you received with its description and the photos available on the auction page.

Make sure all the details match what was presented during the auction.

2. Read the auction terms and conditions:

Review the auction terms and conditions, which may outline the procedure for filing a complaint or requesting a return.

To find the auction terms and conditions, go to the Where can I find the auction terms and conditions? section.

3. Gather documentation:

Prepare photos of the item that illustrate the issue (e.g. condition discrepancies, damage, or inconsistencies).

Prepare all documents related to the transaction, such as the invoice, the confirmation that you won the auction, or authenticity certificates.

4. Contact the auction organizer:

Send a message to the organizer. To do so please read the section How can I contact the auction organizer?

Provide details about the item, auction number, and proof of purchase. Explain your concerns regarding the received item.

Important! Our platform only acts as an intermediary in transactions, so any questions or concerns about the items should be addressed directly with the auction organizer.